OWNERSHIP OF SITE: Monetex.net is operated by GOLDEX MANAGEMENT Ltd a company incorporated under the laws of the UK and having its registered office in 80 Brunnacherstrasse, Zurich 8006, Switzerland (Hereinafter referred to as the “Company”, “We”, “Our”).
This Agreement is executed by and between the Company and you (Hereinafter referred to as “You”, the “Client”, “User”).
By clicking “I Agree”, I am confirming that:
I understand as a consequence how to trade and the RISKS that are involved. In addition I have read and understood the risks involved in Crypto trading (“Trading“).
By filling the Subscription Form I hereby acknowledge that this account will be open for myself exclusively, and I confirm that I have read, understood and accepted all terms in this Agreement. The terms of this Agreement are notwithstanding statutory, regulatory or legal requirements as well as any limitations or restrictions which we may agree upon in writing.
The following Terms and Conditions apply to all users.
Please feel free to use our customer support or contact us by e-mail at [email protected] in case you have a question.
Please note that all phone calls will be recorded, and all emails will be saved on Company’s servers. In order to receive the full extent of the services provided by the Company, you must read and accept these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions please do not use our website. You hereby acknowledge that you have the knowledge and experience to trade and understand the risks involved. We cannot be held responsible for any damage or loss and we are not responsible for verifying whether you possess sufficient knowledge or whether your trading choices are wise.
You hereby acknowledge that you understand in full that trading, investments and similar operations are regulated differently throughout the world. The fact that you can access Our website and use the tools We offer does not necessarily mean that such activities are legal in your country. Users accessing this site are required to inform themselves about the jurisdiction restrictions.
Please note that closing or suspending your account due to a breach of the terms of service and explicitly the Acceptable Use Policy, may entail loss due to the closing of positions.
The present Terms and Conditions state that under no circumstances shall The Company or its employees be liable for lost profits or any kind of damage occurring during trading, due to connection to our website, including negligence. In any proven circumstance, the liability of The Company is limited to our last monthly commissions received from money you transferred or deposited in your trading account.
Terms and Conditions
The Preamble to these terms of service is inseparable part thereof and together with all company policies constitute a binding Agreement between the User and the Company.
You and any person making use of the Site are referred to hereunder as “User”.
By accessing, visiting and/or using this Site, any person so doing (hereinafter: “User”) unequivocally and unreservedly expresses his or her binding agreement to any and all of these Terms and Conditions, constituting a binding agreement between the User and The Company, and undertakes to fully comply therewith. Any and all activity on, with and/or via this Site shall be governed by these Terms and Conditions.
BY USING THIS SITE IN ANY WAY YOU CONFIRM YOUR UNREVOCABLE ACCEPTANCE AND AGREE TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT ANY OF THESE TERMS AND CONDITIONS OR ANY OF THE POLICIES – YOU CANNOT USE THE COMPANY’S SERVICES AND PLEASE STOP USING THIS SITE AT ONCE
Acceptable Use Policy [AUP]
Important: You are hereby advised that any breach of this acceptable use policy or otherwise manipulating, abusing or exploiting The Company’s online trading services offered to the public, may result in significant monetary and other damages to The Company and/or third parties, including other users and traders like yourself, and The Company shall be entitled to seek any remedy available to it hereunder or under law, including an injunctive RELIEF.
Without derogating of the provisions of the following Acceptable Use Policy, any of the following activities are explicitly prohibited and shall be deemed fundamental breach of the Terms of Service Agreement:
Deposit and Withdrawal Policy (WD Policy)
Trading in any investment opportunity that may generate profit requires The Company’s customers to deposit money on their online account. Profits may be withdrawn from the online account. Deposits and withdrawals are regulated by this WD policy as well as the generally applicable Terms and Conditions.
You, the client, have to perform all the deposits from a source (e.g. single bank account). If you want to start trading, you should make sure this account is in your country of residence and in your name. In order to certify that a SWIFT confirmation is authentic, it has to be sent to The Company to confirm the origin of the money which will be used for trading. If you do not comply with this WD policy, you may be prevented from depositing the money via Bank/Wire Transfer.
According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same bank account or credit/debit card that you used to deposit the funds.
Unless we agree otherwise, withdrawals from the Account may only be made in the same currency in which the respective deposit was made.
In addition, when you deposit or withdraw money for trading purposes using alternative payment methods, you should be aware that additional fees and restrictions may apply.
Without derogating of the foregoing, The Company may execute withdrawals to a different facility than the one used for the deposit, subject to Anti Money-Laundering regulations.
Furthermore, when it comes to withdrawals, clients may be required to present additional information and documents.
Funds appearing on clients’ account may include agreed or voluntary bonuses and incentives, or any other sums not directly deposited by the Client or gained from trading on account of actually deposited funds (“Non-Deposited Funds“). Please note unless otherwise explicitly agreed, Non-Deposited Funds are not available for withdrawal. Further, due to technical limitations, Non-Deposited Funds may be assigned to Client’s account in certain occasions (for example, for the technical purpose of allowing the closing of positions or an indebted account). Without derogating from the above mentioned, bonuses issued to Client by Your Brand may only be withdrawn subject to execution of a minimum trading volume of 30 times the bonus issued (“Minimum Trading Volume“). Submitting a Withdrawal Request
In order to process your withdrawal request, you must:
Important: Account holder is required to monitor account regularly, and ensure that available margin exists in the account prior to submitting this request, as such withdrawal may have an impact on existing open positions or trading strategy used.
Typical Withdrawal Processing Time
The time it takes for the money to reach your credit card or bank account that has been used to deposit funds may vary (usually up to five business days). Note that it might take longer for withdrawals to bank accounts due to the additional security procedures in force.
The request will generally be processed by The Company within 2 business days of receipt. In order to avoid any delays please review your information carefully before submitting your request. The Company assumes no responsibility for errors or inaccuracies made by the account holder.
Corresponding withdrawals will take 3 to 5 business days to process. The Company cannot monitor and is not responsible in any way for the client’s Credit Card Company or bank’s internal procedures. Client must follow up with the credit card or respective bank independently.
Funds are released to your credit account once your credit card merchant has debited the funds from our account. This process may take up to 5 business days or more to reflect on your credit card account balance. If you do not have online access to your credit card, it should appear on the next billing statement(s) depending on your card’s billing cycle.
Please note clearly that we are not committed to any time frame and that any additional charges imposed by third parties shall be deducted from the deposit or the withdrawal, as applicable.
Additional Charges: If the receiving bank uses an intermediary bank to send/receive funds, you may incur additional fees charged by the intermediary bank. These charges are usually placed for transmitting the wire for your bank. The Company is not involved with and nor has any control over these additional fees. Please check with your financial institution for more information.
For Credit card deposits, when you choose an account in a different currency than USD (United States Dollar), Euros, or GBP (British Pounds), your credit card will be debited properly in accordance with amount deposited and the applicable exchange rates. In addition to the exchanged sum deposited, additional credit cards fees may apply (as a result, in such cases you may notice discrepancies between the sum of deposit and the sum charged on your credit card). Customers must accept these slight variations that can occur and will not try to charge this back.
If you have used a credit card to deposit money, performed online trading and decide to cash in on your winnings, the same credit card must be used.
Amount of withdrawal per credit card is only allowable to an equal amount of money deposited per credit card or less. Greater amounts must be wire-transferred to a bank account.
Your Account may comprise of different currencies. These will be subject to the following conditions:
We may accept payments into the account in different currencies and any payments due to or from us and any net balances on the account shall be reported by us in the respective currency; The account is maintained in US Dollars, Euros, and GBP (“Base Currencies“) and any other currency will be converted at the exchange rate existing at the point of conversion (“Exchange Rate“); if the client send funds in another currency than his account’s currency, we will apply an exchange rate to our discretion.
We will generally settle trades or perform any required setoffs and deductions in the relevant currency where the account comprises such currency ledger, save that where such currency balance is insufficient, we may settle trades in any currency using the Exchange Rate.
You declare strict abidance to AML (Anti Money Laundering) regulations. You agree that the Company may implement regulations and procedures to adhere to AML regulations at its sole discretion. Credit card deposits should be made only from personal (non-corporate) credit cards registered under your name. Refunds and withdrawals will be executed only to the credit card from which the funds were originally deposited from. The Company at its sole discretion shall have the right to pay amounts above the original deposit to a bank account in your name and held in your country of domicile.
Corporate credit cards will not be accepted.
Depositing by wire shall be made only from a bank account in your country of domicile and from an account in your name. Refunds and withdrawals in case of a deposit by wire shall be executed to the same account where the deposit has originally been wired from.
Please note this policy cannot be exhaustive, and additional conditions or requirements may apply at any time due to regulations and policies, including those set in order to prevent money laundering. Please note any and all usage of the site and services is subject to the Terms and Conditions, as may be amended from time to time by The Company, at its sole discretion.
For queries concerning policy matters, please contact us anytime.
Disclosure of Details
On every deposits of 1000 USD and above we will ask our traders to send us for the following documents in order to validate your account, within ten business days.
* You will need to send us this information for every card you use to make deposit
The Company does not guarantee that you will be able to access the website at any time and location and it does not make any warranties with respect to the web site content. Without limiting the foregoing, The Company will not be held responsible for an impossibility of executing trading orders, due to letdowns in the operation of informational systems due to technical faults, which are beyond its control, in cases of technical glitches a The Company will held responsible for an impossibility of executing trading orders
Refund Terms & Conditions
When you open an account with The Company the payment will be charged from your credit card for immediately. If you are not satisfied from The Company trading platform for any reason, you have the right to apply for a refund of your remaining balance. Please note that if you have received a bonus, you will have to follow the bonus T&C. If you decide to apply to refund your purchase, all logins and memberships will be deactivated. Whether your application will be approved or declined shall be at the sole discretion of the Company. Please allow up to 48hrs for our customer support team to approach your request. Our support team will contact you to confirm your request or to ask for additional information if needed. All refunds will be issued in the form of payment in which they are made.
If you have any questions or concerns, we are happy to assist you through our support desk.
Risk Disclosure and Risk Disclaimer Policy
The Company strives to provide its customers with the best tools for trading, including introductory guidance for the live trading environment, education on the markets, and a written daily analysis on the Company website. The Company does not manage or advise on investments. The Company allows you to trade in highly speculative investments which involve a significant risk of loss. Such trading is not suitable for all investors so you must ensure that you fully understand the risks before trading.
Further, The Company is not responsible for the accuracy of information or content provided by third parties, including site and information linked to or presented in this website.
For queries concerning policy matters, please contact us at any time.
Please note this policy cannot be exhaustive, and additional conditions or requirements may apply at any time due to technological changes, experience, regulations and policies, including those set in order to prevent money laundering. This AUP is subject to change at The Company’s sole discretion at any time and any change is effective when posted on The Company’s website or otherwise made known to The Company.
Please note any and all usage of the site and services is subject to the Terms and Conditions, as may be amended from time to time by The Company, at its sole discretion.
For queries concerning policy matters, please contact us at any time using the following email: [email protected]
Underage and Child Privacy
By using this web-site you state and represent that you are over the age of 18 or any agree restriction applicable in your jurisdiction in order to participate in trading, as any laws applicable to you may dictate. If you are under aged and entered the site by mistake, you should stop using the website and inform us promptly and we will conform with the applicable laws and regulations that apply to you and your personal information.
Regardless of the foregoing, in order to protect child privacy, we never knowingly collect or maintain information from users under 13, and no part of our website is structured to attract anyone under the age of 13. Should Website ever collect or maintain any such information, it will comply with the Children’s Online Privacy Protection Act (COPPA) and any other applicable law, under the appropriate jurisdiction.
Please note any and all usage of the site and services is subject to the Terms and Conditions, as may be amended from time to time by The Company, at its sole discretion.
For queries concerning policy matters, please contact us at any time.
ANTI- MONEY LAUNDRING
The objective of Anti-Money laundering procedures that GOLDEX MANAGEMENT Ltd. Group Ltd implements is to ensure that customers engaging in certain activities are identified to a reasonable standard, while minimizing the compliance burden and impact on legitimate customers.
is the act of converting money or other monetary instruments gained from illegal activity into money or investments that appear to be legitimate, so that its illegal source cannot be traced. Domestic and international laws that apply to companies, whose customers can deposit and withdraw funds from their accounts, make it illegal for GOLDEX MANAGEMENT Ltd. Group Ltd, or its employees or agents, to knowingly engage, or attempt to engage in a monetary transaction of criminally derived property.
The objective of Anti-Money laundering procedures that GOLDEX MANAGEMENT Ltd. Group Ltd implements is to ensure that customers engaging in certain activities are identified to a reasonable standard, while minimizing the compliance burden and impact on legitimate customers. GOLDEX MANAGEMENT Ltd. Group Ltd is committed to assisting governments combat the threat of money laundering and financing terrorist activities around the world. For that purpose, GOLDEX MANAGEMENT Ltd. Group Ltd has set up a highly sophisticated electronic system. This system documents and verifies client identification records, and tracks and maintains detailed records of all transactions.
GOLDEX MANAGEMENT Ltd. Group Ltd carefully tracks suspicious and significant transaction activities, and reports such activities “providing timely and comprehensive information” to law enforcement bodies. To uphold the integrity of reporting systems and to safeguard businesses, the legislative framework provides legal protection to providers of such information.
In order to minimize the risk of money laundering and financing terrorist activities, GOLDEX MANAGEMENT Ltd. Group Ltd neither accepts cash deposits nor disburses cash under any circumstances. GOLDEX MANAGEMENT Ltd. Group Ltd reserves the right to refuse to process a transfer at any stage, where it believes the transfer to be connected in any way to money laundering or criminal activity. For the avoidance of any doubt, GOLDEX MANAGEMENT Ltd. Group Ltd may detain or postpone payments for a set period of time at its own discretion. It is forbidden for GOLDEX MANAGEMENT Ltd. Group Ltd to inform customers that they have been reported for suspicious activity.
For the purpose of complying with Anti-Money laundering laws, GOLDEX MANAGEMENT Ltd. Group Ltd requires two different documents to verify the identity of the customer.
The first document we require is a legal government-issued, identifying document with the picture of the customer on it. It may be a government-issued passport, driver’s license (for countries where the driver’s license is a primary identification document) or local ID card (no company access cards).
The second document we require is a bill with the customer’s own name and actual address on it issued 3 months ago at the earliest. It may be a utility bill, a bank statement, an affidavit, or any other document with the customer’s name and address from an internationally recognized organization.
GOLDEX MANAGEMENT Ltd. Group Ltd also requires a completed and physically-signed account application form to be submitted to the company.
Customers are required to submit up-to-date identification and contact information in a timely manner, as soon as changes occur.
Documents in non-western letters must be translated into English by an official translator; the translation must be stamped and signed by the translator and sent together with the original document with a clear picture of the customer on it.
DEPOSITS AND WITHDRAWALS
GOLDEX MANAGEMENT Ltd. Group Ltd requires all deposits, where the name of the originating customer is present, to come from the name matching the name of the customer in our records.
Third party payments are not accepted.
As for withdrawals, money may be withdrawn from the same account and by the same way it was received. For withdrawals where the name of the recipient is present, the name must exactly match the name of the customer in our records. If the deposit was made by wire transfer, funds may be withdrawn only by wire transfer to the same bank and to the same account from which it originated. If the deposit was made by means of electronic currency transfer, funds may be withdrawn only by the means of electronic currency transfer through the same system and to the same account from which it originated.
Ensuring the safety of your funds.
Monetex Compliance Department helps to ensure that your funds are safe in your Monetex trading account. We do this by using a strict process of identification. Our Compliance department is dedicated to making sure that no one else is attempting to register with your account details, and also that none of our accounts are funded by the proceeds of crime or money laundering.
Part of this procedure requires that we segregate each client’s funds in order to keep them separate both from those of other clients, and from the Company’s own funds. Upon receipt of a client’s money, the Company will promptly place such funds into one or more Segregated Client Accounts.
The documents required for your account verification are:
Alternatively, you can send a copy of any of the following documents. It must also be up to three months old:
If you are unable to send a valid copy of such a bill or statement, please send a notarized document stating your name and current address, no more than three months old.
WHAT FILE FORMATS ARE ACCEPTED?
Documents submitted for verification can be in any of the following formats:
JPG, GIF, BMP, PNG, PDF.
SAFETY OF FUNDS
Your personal information and financial security is of the utmost importance to us. We invest considerable resources to protect our customers’ privacy, and use the most advanced security procedures and encryption systems available worldwide.
Monetex makes withdrawing your funds fast and trouble-free
To make a withdrawal, simply log in, and in the My Account click on Withdrawal tab and fill in the amount that you wish to withdraw.
Please note that once your withdrawal request is approved, it will be processed by us and sent to the same bank, credit card or other source for execution as soon as possible. (Note: Some banks and credit card companies may take time to process payments especially in currencies where a correspondent bank is involved in the transaction). The funds will be returned to the account from which the funds were debited.
If you have a Joint Account, payments from your Joint Account will require a withdrawal request form which must be completed by all required Account holders and which must be submitted to us.
Monetex does not charge any withdrawal fees
If you have any questions, or require assistance, please do not hesitate to contact our support team.
Users access the system by entering a username and password. Your password is personal and must not be disclosed to others, not even to customer service personnel. Never save your username or password on or near a computer.
Choose a password that cannot be easily deciphered, preferably consisting of random characters and digits. Change your password every three months. In the event that your password may have been revealed to others, please change it immediately.
At the end of any activity in the system, be sure to exit properly by clicking Logout.
Either a closed lock or a complete key (depending upon which browser version is installed on your computer) should appear in your window when you execute transactions in your account. Double-clicking on this symbol will display the digital certificate issued by this site. Verify that the issuing organisation is Star Field Technology and that the certificate was issued to Monetex
The Services are available only to individuals who are at least 18 years old or to companies which are legally entitled to engage with Us. You represent and warrant that if You are an individual, You are at least 18 years old. We may, in Our sole discretion, refuse to offer any of the Services to any person or entity and change our eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Services is revoked in such jurisdictions.
Submission and Collection of Information
To access or use any Service, You must download and install the Software on Your web-browser and activate the Service by following the instructions detailed in the activation email that will be sent to the email account You will provide us (“Personally Identifiable Information”). You may choose not to provide us with Your correct and true email address, but in such case, You will not be able to continue using or accessing the Service within a certain period of time determined by us in our sole discretion.
Personally Identifiable Information may be collected by Us through the use of the Services and/or Your interactions with the Services and/or Our Website. You can correct, modify or delete such Personally Identifiable Information prior to any submission of such information by You. Personally Identifiable Information does not include information which does not contain identification of a specific user.
In addition, non-Personally Identifiable Information can be information which is provided by You through Your interactions with the Services and/or Our Website and/or correspondences with Us.
Standard internet communications sent by Your computer, device and/or application automatically may be considered as non-Personally Identifiable Information as well. This information may include: the type of browser, the type of operating system; Internet Protocol addresses (including any host name or geographic information associated with these addresses); number of users; and information related to Your application and the use thereof by users.
Many browsers enable users to deactivate the option to receive new cookies or to customize users’ acceptance of new cookies. You understand that if You will choose to do so, certain portion or the entire Services and/or Our Website may not work.
Our advertising partners may display ads through the Services, which may involve the delivery of cookies. Such cookies allow the ad server to recognize Your IP address, and to compile certain information about You, such as Your browser type, operating system installed, language and other non-identifiable information. This information allows ad networks to, among other things, deliver targeted advertisements. We do not link the information We store in cookies to any Personally Identifiable Information You submit while using the Product and/or Our Website.
Web beacons are programming code used to display an image on a web page that can also transmit certain individual user’s information to enable Our systems to recognize actions such as viewing and interacting with advertisements or with other parts of the Services and/or Our Website. We use web beacons to track certain clients’ applications that You visit or advertisements You view or with which Your users engage. This allows Us to provide relevant advertisements to You and ensures that Your interactions with the Services and/or Our Website are correctly recorded.
Communication with Us
We may deliver You news and updates about the Services and/or Our Website or other promotional offers through Your email address, as provided by You to Us. If You wish to unsubscribe from such mailing list, please contact Us at [email protected] follow the instructions contained in Our emails to You.
You are not allowed to provide Us and We do not want to accept any confidential, secret or proprietary information and material from You through the Services and/or Our Website and/or in any other way.
How Do We Use Your Data?
Your Personally Identifiable Information and non-Personally Identifiable Information may be used by Us for any lawful purpose, including for enabling Us to operate, improve and utilize the Services and/or Our Website and to benefit from the Product, for marketing purposes, for research about the use of the Services and/or Our Website and for targeting advertisements to You based on Your non-Personally Identifiable Information.
Notwithstanding the foregoing, Your Personally Identifiable Information will not be shared with third parties except as set forth below or as otherwise consented by You.
The Financial Conduct Authority is the conduct regulator for 58,000 financial services firms and financial markets in the UK and the prudential regulator for over 18,000 of those firms.
Financial markets need to be honest, fair and effective so that consumers get a fair deal.
The Prudential Regulation Authority(link is external) (PRA) is the prudential regulator of around 1,500 banks, building societies, credit unions, insurers and major investment firms. As a prudential regulator, it has a general objective to promote the safety and soundness of the firms it regulates.
Our strategic objective is to ensure that the relevant markets function well and our operational objectives are to:
The Financial Conduct Authority is an independent public body funded entirely by the firms it regulates, by charging them fees. It is accountable to the Treasury, which is responsible for the UK’s financial system, and to Parliament.
GENERAL RISK WARNING: trading in cryptocurrencies carries a high level of risk and can result in the loss of all of your investment funds. as such, cryptocurrencies may not be appropriate for all investors. you should not invest money that you cannot afford to lose. before deciding to trade, you should become aware of all the risks associated with cryptocurrencies trading, and seek advice from an independent and suitably licensed financial advisor. please ensure you read our terms & conditions carefully before making cryptocurrencies investments. it is the responsibility of all visitors to the website to ensure that their interaction with the website is strictly within the frame of the law and corresponds to the strictures enforced in their own country of residence. under no circumstances shall we have any liability to any person or entity for (a) any loss or damage in whole or part caused by, resulting from, or relating to any transactions related to cryptocurrencies or (b) any direct, indirect, special, consequential or incidental damages whatsoever.